Terms and Conditions
Version 01-06-2021
Table of contents:
Article 1 – Applicability
Article 2 – Definitions
Article 3 – Identity of the entrepreneur
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion right of withdrawal
Article 9 – Return of defective/incorrectly delivered products
Article 10 – The price
Article 11 – Delivery and execution
Article 12 – Duration transactions
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Copyright
Article 17 – Liability
Article 18 – Force majeure
Article 19 – Additional or deviating provisions
Article 1 – Applicability
These general terms and conditions apply to every offer from annemiekevermeer.com, to every distance contract concluded and orders between annemiekevermeer.com and the consumer. By placing an order on annemiekevermeer.com, you agree to the conditions below.
Article 2 – Definitions
In these terms and conditions the following definitions apply:
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur (annemiekevermeer.com);
Day: calendar day;
Duration transaction: a distance contract with regard to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
Durable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that prevents future consultation or use during a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the consumer's option to waive the distance contract within the cooling-off period;
Entrepreneur (annemiekevermeer.com): the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
Distance contract: an agreement concluded between the entrepreneur (annemiekevermeer.com) and the consumer in the context of an organized system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement use is made exclusively or partly of one or more techniques for distance communication;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur (annemiekevermeer.com) meeting simultaneously in the same room;
Digital content: data that is produced and delivered in digital form.
Article 3 – Identity of the entrepreneur
Name entrepreneur: Annemieke Vermeer
Trade name: annemiekebydesign
Business address (not a visiting address): Ginnekenweg 135a 4818 JD, the Netherlands
E-mail address: annemiekevermeer@hotmail.com
Contact form: https://www.annemiekeevermeer.com/contact
Article 4 – The offer
If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
The offer is without obligation. The entrepreneur (annemiekevermeer.com) is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
All images, specifications data in the offer are an indication and can not lead to compensation or dissolution of the agreement.
Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors correspond exactly to the real colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions.
The entrepreneur (annemiekevermeer.com) can inform himself within legal frameworks whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur (annemiekevermeer.com) has good reasons not to enter into the agreement on the basis of this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
Every agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.
Article 6 – Right of withdrawal
When delivering products:
When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times;
if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur (annemiekevermeer.com) within 14 days of receipt of the product. The consumer must make this known by sending an e-mail to annemiekevermeer@hotmail.com. After the consumer has indicated that he wishes to make use of his right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur (annemiekevermeer.com), the purchase is a fact.
Article 7 – Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, the costs of return will be for his account at most.
If the consumer has paid an amount, the entrepreneur (annemiekevermeer.com) will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur (annemiekevermeer.com) or conclusive proof of complete return can be submitted.
Article 8 – Exclusion right of withdrawal
The entrepreneur (annemiekevermeer.com) can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement. mention.
Exclusion of the right of withdrawal is only possible for products:
that have been established by the entrepreneur in accordance with the consumer's specifications;
which are clearly personal in nature;
which by their nature cannot be returned.
Article 9 – Return of defective/incorrectly delivered products
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur (annemiekevermeer.com) within 4 weeks after delivery. The products must be returned in the original packaging and in new condition.
Article 10 – The price
The prices stated in the offer of products or services include VAT.
All prices are subject to typing errors. No liability is accepted for the consequences of typing errors. In case of typing errors, the entrepreneur (annemiekevermeer.com) is not obliged to deliver the product according to the incorrect price.
The entrepreneur (annemiekevermeer.com) reserves the right to change the prices.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
they are the result of statutory regulations or provisions; or
the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
annemiekevermeer.com is reserved for legal price increases to be passed on to the consumer.
Article 11 – Delivery and execution
The entrepreneur (annemiekevermeer.com) will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the entrepreneur (annemiekevermeer.com).
With due observance of what is stated in paragraph 4 of this article, annemiekevermeer.com will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur (annemiekevermeer.com) will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
The risk of damage and/or loss of products rests with the entrepreneur (annemiekevermeer.com) until the moment of delivery to the consumer or a representative designated in advance and announced to the entrepreneur (annemiekevermeer.com), unless expressly agreed otherwise.
Article 12 – Duration transactions
If the parties enter into a continuing performance agreement with the entrepreneur (annemiekevermeer.com), a further agreement will be drawn up with additional conditions.
Article 13 – Payment
Payments are made via the payment options mentioned on the website.
The consumer has the obligation to report inaccuracies in payment details provided or stated to the entrepreneur (annemiekevermeer.com) as soon as possible.
In the event of non-payment by the consumer, the entrepreneur (annemiekevermeer.com) has the right, subject to legal restrictions, to charge reasonable costs made known to the consumer in advance.
Article 14 – complaints procedure
Complaints can be submitted to the entrepreneur (annemiekevermeer.com) by e-mail to annemiekevermeer@hotmail.com
Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur (annemiekevermeer.com) within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur (annemiekevermeer.com) will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur (annemiekevermeer.com) will reply within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
The consumer must give the entrepreneur (annemiekevermeer.com) at least 4 weeks to resolve the complaint in mutual consultation. After this term, a dispute arises that is subject to the dispute settlement procedure.
Article 15 – disputes
Only Dutch law applies to agreements between the entrepreneur (annemiekevermeer.com) and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
The Vienna Sales Convention does not apply.
Article 16 – Copyright
The copyright of all designs lies with annemiekevermeer.com as well as the photo material. It is therefore not allowed to copy them (without permission).
Nothing from the website (www.annemiekevermeer.com) may be copied, stored and/or distributed without written permission from annemiekevermeer.com .
Article 17 – Liability
The liability of the entrepreneur (annemiekevermeer.com) towards the consumer can never exceed the purchase value of the delivered goods.
The consumer is liable for return shipments.
Article 18 – Force majeure
The entrepreneur (annemiekevermeer.com) is not obliged to fulfill any obligation towards the consumer if it is hindered by force majeure. Force majeure includes in any case a business failure as a result of which orders cannot be processed, illness and family circumstances. In case of force majeure, the entrepreneur (annemiekevermeer.com) is never obliged to pay any compensation.
Article 19 – Additional or deviating provisions
The entrepreneur (annemiekevermeer.com) reserves the right to make changes to the general terms and conditions.